Frequently Asked Questions

Quick answers to the things people ask us most. Don’t see yours? Open a ticket and we’ll help.

Getting Started & Billing

How quickly will my service be active?

Most services activate instantly the moment your payment clears — a few minutes at the most. (Managed endpoint protection takes a little longer, since it’s configured for your specific devices.)

What payment methods do you accept?

We accept PayPal, which also lets you check out with Venmo or a major credit/debit card.

What billing cycles do you offer?

Both monthly and annual — choose whatever works best for you at checkout.

Am I locked into a contract?

No. Everything is month-to-month — no long-term contracts, and you can cancel anytime.

Do you offer refunds?

We don’t offer refunds once a service has been delivered. If we’re ever unable to complete or provision something you ordered, we’ll make it right.

VOIP — Business & Residential

Can I keep my current phone number?

Yes — you can port your existing number over to us.

Do I need special hardware?

No. Use your existing phones or a softphone app on your computer or mobile device — whatever’s easiest for you.

Web Hosting

What’s included, and can you move my existing site?

Every hosting plan is full cPanel with email included. Already hosted somewhere else? We’ll migrate your site over for free.

Self-Managed VMs

What operating systems can I run?

Many flavors of Linux, plus Windows Server 2016, 2019, and 2025. You get full control to deploy, resize, and manage your VM yourself.

Endpoint Protection

How does endpoint protection work?

Powered by SentinelOne. Residential customers get fully managed protection — we handle everything for you. Business customers get direct access to manage it themselves. Either way, setup is tailored to your devices, so it takes a bit longer than our instant services.